In general, any information and Personal Data which you provide to Agile over the Website, or which is otherwise gathered via the Website, in the context of the use of Agile’s services (“Services”) as better defined in Section 3 below, will be processed by Agile in a lawful, fair and transparent manner. To this end Agile takes into consideration internationally recognised principles governing the processing of personal data, such as purpose limitation, storage limitation, data minimisation, data quality and confidentiality.
You can contact Agile’s Data protection Officer (“DPO”) at the following e-mail address: email@example.com.
When you use the Website, you may provide to us or we may collect some of your Personal Data , such as your name, an identification number, an online ID or one or more characteristic elements of your physical, physiological, mental, economic, cultural or social identity which allows you to be identified either by itself, or together with other information which has been collected.(“Personal Data”).
Your “Personal Data” can be collected both when you choose to provide them (e.g., when you ask Agile for information through the Section “Contact us” of the Website https://agiletelecom.com/contactus/) when you subscribe to the newsletter or when you request for our service) or simply by analysing your behaviour on the Website.
In various sections of the Website – including, particularly, when you request for a free trial o when you ask for information relating Agile’s Services – you will be asked to submit information about yourself, such as your name, phone / mobile numbers, e-mail address, the Company you work for etc.
Additionally, whenever you communicate with Agile through the contact details provided in the Website, Agile may collect additional information which you choose to provide.
Certain areas of the Website (e.g. the Contact form or the form dedicated to spam reporting) may include free text fields, where you can provide to Agile information which may contain Personal Data.
Where these fields are completely free, you may use them to disclose (inadvertently or not) more sensitive categories of Personal Data, such as data revealing your racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership. The content you upload in these fields may also (inadvertently or not) include other types of sensitive information relating to you, such as your genetic data, biometric data or data concerning your health, sex life or sexual orientation.
Agile asks that you do not disclose these kinds of Personal Data, unless you consider this to be strictly necessary. Please mind that sensitive categories of Personal Data can be processed with your explicit consent only, in compliance with the current legislation. Agile underlines the importance to express your explicit consent to process this sort of Personal Data, where you decide to share them.
As mentioned in the previous section, certain areas of the Website allow you to post various types of content, available to Agile that may include Personal Data related to other persons.
In any situation where you decide to share Personal Data related to other persons, you will be considered as an independent data controller regarding that Personal Data and must assume all inherent legal obligations and responsibilities. This means, among other things, that you must fully indemnify Agile against any complaints, claims or demands for compensation for damages which may arise from the processing of this Personal Data, brought by the third parties whose information you provide through the Website. In any case, if you provide or otherwise process Personal Data of third parties when using the Website, you guarantee from now on – assuming all related liability – that that particular processing hypothesis is based on the consent of the third party concerned or on another appropriate legal basis legitimising the processing of the Personal Data of third parties.
When we send e-mail or communications we use tracking systems, with the explicit and freely provided consent of the user, such as pixel or web bacons, in order to detect the opening of a message, the clicks made on hyperlinks contained within the e-mail, from which IP address or with which type of browser the email is opened and other similar details.
The Website’s operation, as is standard with any websites on the Internet, involves the use of computer systems and software procedures, which collect information about the Website’s users as part of their routine operation. While Agile does not collect this information in order to link it to specific users, it is still possible to identify those users either directly via that information, or by using other information collected – as such, this information must also be considered Personal Data. This information includes several parameters related to your operating system and IT environment, including your IP address, location (country), the domain names of your computer, the URI (Uniform Resource Identifier) addresses of resources you request on the Website, the time of requests made, the method used to submit requests to the server, the dimensions of the file obtained in response to a request, the numerical code indicating the status of the response sent by the server (successful, error, etc.), and other parameters related to the operating system and user’s IT environment. These data are used to compile statistical information on the use of the Website, as well as to ensure its correct operation and identify any faults and/or abuse of the Website. Save for this last purpose, these data are anonymised.
Definitions, characteristics, and application of the legislations
Cookies are small text files that may be sent to and registered on your computer by the websites you visit, to then be re-sent to those same sites when you visit them again. It is thanks to these cookies that those websites can “remember” your actions and preferences (e.g., login data, language, font size, other display settings, etc.), so that you do not need to configure them again when you next visit the website, or when you change pages within a website.
Cookies are used for electronic authentication, monitoring of sessions and storage of information regarding your activities when accessing a website. They may also contain a unique ID code which allows tracking of your browsing activities within a website, for statistical or advertising purposes.
When browsing a website, you may also receive cookies from websites or web servers other than the website being visited (i.e., “third-party cookies”).
There are various types of cookies, depending on their characteristics and functions, which may be stored on your computer for different periods of time: “session cookies”, which are automatically deleted when you close your browser, and “persistent cookies”, which will remain on your device until their pre-set expiration period passes.
According to the law which may be applicable to you, your consent may not always be necessary for cookies to be used on a website. In particular, “technical cookies” – i.e. cookies which are only used to send messages through an electronic communications network, or which are needed to provide services you request – typically do not require this consent. These cookies are, in other words, essential for the operation of the site or necessary to perform activities requested by the user.
On the other hand, “profiling cookies” – i.e., cookies used to create profiles on users and to send advertising messages in line with the preferences revealed by users while browsing websites – typically require specific consent from users, although this may vary according to the applicable law
Types of cookies used by the Website and possibility of (de-)selection
The Website uses the following types of cookies that can be de-selected, except for third-party cookies for which you must refer directly to the relative selection and de-selection of the respective cookies, indicated via links:
Agile also uses third-party cookies – i.e. cookies from websites / web servers other than the Website, owned by third parties, including Profiling cookies. These third parties, listed below with related links to privacy policies, will either act as independent data controllers from Agile regarding their own cookies (using the data they collect for their own purposes and under terms defined by them) or as data processors for Agile (processing personal data on Agile’s behalf).
The cookies sent by Agile through the Website can be verified by reading the following section (2B. Cookie description).
Agile intends to use your Personal Data, collected through the Website, for the following purposes:
Agile’s legal bases to process your Personal Data, according to the purposes identified in Section 3, are as follows:
Your Personal Data may be shared with the following list of persons / entities (“Recipients”):
Some of your Personal Data may be transferred to Recipients, both internal and external to Agile, located in several different countries.
Agile ensures that the processing of your Personal Data by these Recipients takes place in compliance with applicable law and implements appropriate safeguards to ensure the lawfulness and security of these Personal Data transfers, such as by relying on adequacy decisions from the European Commission, standard data protection clauses adopted by the European Commission, or other safeguards or conditions considered adequate to the transfer at hand. More information on these transfers is available upon written request to Agile at the following address: firstname.lastname@example.org.
Personal Data processed for Service Provision will be kept by Agile for the period deemed strictly necessary to fulfil such purposes (e.g. to respond to requests for information received through the Contacts section) – in any case, as these Personal Data are processed for the provision of the Services, Agile may continue to store this Personal Data for a longer period, as may be necessary to protect Agile’s interests related to potential liability related to the provision of the Services.
Personal Data processed for Marketing will be kept by Agile from the moment you give consent until it is withdrawn. Where it is not withdrawn, consent will be renewed at fixed intervals. Once consent is withdrawn (or not given, following a renewal), Personal Data will no longer be used for this purpose, although it may still be kept by Agile, in particular as may be necessary to protect Agile’s interests related to potential liability related to this processing.
Personal Data processed for Soft Spam will be kept by Agile until you object to this processing via the link you can find at the bottom of each Soft Spam’s mail.
Personal Data processed for Compliance will be kept by Agile for the period required by the specific legal obligation or by the applicable law.
Personal Data processed for preventing Misuse/Fraud will be kept by Agile for as long as deemed strictly necessary to fulfil the purposes for which it was collected and therefore until the time when Agile will be required to keep them for legal protection to communicate such data to the competent authorities.
As a data subject, are entitled to exercise the following rights before Agile, at any time:
You can also withdraw consent for Marketing (for communications received via e-mail) or object to Soft Spam by selecting the appropriate link included at the bottom of every marketing e-mail message received. The same applies to the Agile newsletter which you may have subscribed to and receive as a Service.
The consent to profiling through cookies can be withdraw through the procedure indicated in the previous Paragraph 2.g.
Aside from the above means, you can always exercise your rights described above by sending a written request to Agile at the following address: email@example.com.
In any case, please note that, as a data subject, you are entitled to file a complaint with the competent supervisory authorities for the protection of Personal Data, if you believe that the processing of your Personal Data carried out through the Website is unlawful.